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About 261 Store

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Keeble & Shuchat
Photography

 

261 / 290 S. California Avenue

Palo Alto, California
94306

 

See map and store hours
Send us email

 

Policies

 

SHIPPING

 

We ship by United Parcel Service (UPS) to the 50 United States of America only.

 

  • Shipments require delivery confirmation at the address where they are sent.
  • We require "Adult (age 21) Signature Required" for delivery on all packages.
  • Delivery addresses will not be changed once the package has shipped.
  • Packages can not be rerouted or picked up from UPS.
  • Tracking information will be provided if a valid email address is provided at the time of the order.

 

We strive to ship most orders on the next business day.

 

  • UPS picks-up and delivers on most business days excluding holidays.
  • Go to www.ups.com for more details about their services.

 

All orders are subject to verification before shipping.

 

  • We ship to USA street addresses that the cardholder’s issuing bank verifies as the billing address.
  • Alternate shipping addresses will be considered on a case by case basis.
  • Allow additional time for verification on all orders.

 

Out-of-stock products on an order are usually backordered.

 

  • Products that are out-of-stock are usually backordered and shipped separately from in-stock items, as they become available, by UPS Ground (to the 48 lower states) at no additional shipping charge.
  • Backordered products may be cancelled prior to shipping by either the customer or Keeble & Shuchat Photography.

 

RETURNS

 

Keeble & Shuchat Photography will gladly accept the return of any new, unused merchandise under the following conditions and/or exceptions:

  • The customer must have the original KSP receipt and the date of the return must be within 15 days of the date on the receipt.
  • The merchandise must not have been used. The packaging must be in its original condition and all software for digital equipment must be sealed and the contents in the original packaging.
  • Defective equipment is covered by the manufacturer's warranty. KSP will gladly send the defective item to the manufacturer. The decision to repair or exchange the item is at the manufacturer's discretion.
  • Sales for software, sensitized goods (film and paper) as well as special orders are final and may not be returned.
  • Used equipment, if found defective within seven days of sale, may be returned for a full refund.
  • Cash or credit card refunds will be made at the time of the refund and only on the same card as the original purchase. KSP is unable to refund purchases made by check for a period of two weeks following the date of original sale.

DISCLAIMER

 

Keeble & Shuchat Photography strives to provide accurate pricing and product information on our web site. As errors can occur, we reserve the right to correct these errors or cancel the order at our discretion.

 

 

 

 

 

 

 

 

 

 

 

Keeble & Shuchat Photography • 290 S. California Avenue • Palo Alto, CA 94306 • T: 800.854.8996 • F: 650.327.6231